Zyla

FOR INSURANCE

Proven health outcomes that make our partners win everyday

We enable a tech-first healthcare management ecosystem that offers agile API/ PWA integrations and deep analytics for any master platform. The seamless integration coupled with real-time care delivery ensures cost savings for our users and reduction in hospitalization and claim costs for our partners.

Zyla for insurance

Problem

A large health insurer with more than 10Mn+ covered lives was looking to reduce claim rates through personalized health management of users based on their risk-segment.

  • High risk - Diagnosed chronic condition
  • Medium risk - Pre-diabetes, obesity, pre-hypertension, smoking, alcohol addiction
  • Low risk - No known health risk, work on prevention + fitness

Solution

Full PWA integration of Zyla’s 24x7 human-assisted AI chatbot in the insurer’s app.

Features -
  • Risk-segment and disease specific care journeys
  • 24x7 proactive personalized nudges and query addressal
  • Personalized health plan
  • Escalation of medical queries to in-house team

Impact

Positive impact on member engagement and claim reduction for the insurer.

  • Onboarding rate of 35%+
  • Weekly outbound engagement with 100% members and monthly responsive (inbound) engagement with at least 80% of the members
  • Chronic disease related hospitalization rate reduced from 1.5% to 0.2% - accounting to ₹5Cr worth of savings in claims for every 1L users served

With Zyla we are able to provide health management to a large base of policyholders at a low cost, and have seen significant improvement in customer's health in the initial run. We look forward to scale this partnership to the next level..

ABHI
Dr Sunil Choudhary
CEO’s office, ABHI