FOR INSURANCE
Proven health outcomes that make our partners win everyday
We enable a tech-first healthcare management ecosystem that offers agile API/ PWA integrations and deep analytics for any master platform. The seamless integration coupled with real-time care delivery ensures cost savings for our users and reduction in hospitalisation and claim costs for our partners.
Problem
A large health insurer with more than 10Mn+ covered lives was looking to reduce claim rates through personalised health management of users based on their risk-segment.
- High risk - Diagnosed chronic condition
- Medium risk - Pre-diabetes, obesity, pre-hypertension, smoking, alcohol addiction
- Low risk - No known health risk, work on prevention + fitness
Solution
Full PWA integration of Zyla’s 24x7 human-assisted AI chatbot in the insurer’s app.
Features -- Risk-segment and disease-specific care journeys
- 24x7 proactive personalised nudges and query addressal
- Personalised health plan
- Escalation of medical queries to in-house team
Impact
Positive impact on member engagement and claim reduction for the insurer.
- Onboarding rate of 35%+
- Weekly outbound engagement with 100% members and monthly responsive (inbound) engagement with at least 80% of the members
- Chronic disease related hospitalisation rate reduced from 1.5% to 0.2% - accounting to ₹5Cr worth of savings in claims for every 1L users served
With Zyla we are able to provide health management to a large base of policyholders at a low cost, and have seen significant improvement in customer's health in the initial run. We look forward to scale this partnership to the next level..
