Last revision: 01 Oct 2021
Zyla is committed to the highest standard of privacy and data security of its users. Zyla’s mission is to provide you with a platform that enables you to seek personalized and pertinent health advice, and support your doctor-patient relationship by making it more accessible, affordable and intelligent. In delivering this mission, Zyla understands that privacy and data security are very important, and Zyla is constantly working to make sure that Zyla offers you, as in other aspects of Zyla’s products, the highest standard of care.Zyla is in compliance with international safety measures that protects the unauthorised access and usage of data. All the data is processed and stored in accordance to:
Your Protected health information (PHI) is individually identifiable health information, including demographic information, about your past, present or future physical or mental health or condition, health care services you receive, and past, present or future payment for your health care. Demographic information means information such as your name, social security number, address, and date of birth. PHI may be in oral, written or electronic form. Examples of PHI include your medical record, claims record, enrollment or disenrollment information, and communications between you and your health care provider about your care.
If your PHI is de-identified in accordance with HIPAA standards, it is no longer PHI.
Zyla has following duties towards your PHI:
In order to provide personalized and effective service, Zyla collects Personal and Non-Personal information (collectively referred to as "Information").
Zyla may collect "Personal Information" about you – such as your name, phone number, date of birth, gender, email address or general health information (such as medical records, family history, diagnostic test reports, prescriptions, lifestyle, or information contained in consult requests and chats).
Zyla may collect "Non-Personal Information" – information that cannot be used to identify you – via Cookies, Web Beacons, Zyla mobile device applications and from external sources, even if you have not registered with or provided any personal information to Zyla. Zyla may collect and process information about you resulting from your interactions with the website and/or mobile application and via any health or monitoring device you connect to the mobile application. Such non-personal information may include:
When you are using Zyla website and/or mobile application, Zyla may automatically collect information. Zyla may also collect information from you through phone, sms or email.
Zyla may receive information about you if you use any services or products that Zyla provides, or if you use any of Zyla affiliates or third parties to fulfil a request you have made via Zyla.
Zyla may use information you provide to:
Zyla may combine personal and non-personal information collected by Zyla about you, and may combine this information with information from external sources. Third parties may also use non-personal information in order to display advertising that reflects the interests and preferences of Zyla user community.
The security of your information is important to us. Zyla has adopted reasonable security practices and procedure to ensure the security of health information. Here are some of the security procedures that Zyla uses to protect your privacy:
The websites and mobile application may contain links to other third-party sites. The third-party sites are not under the control of Zyla. Please note that Zyla is not responsible for the privacy practices of such third-party sites. Zyla encourages you to be aware when you leave Zyla and to read the privacy policies of each and every third-party site that collects personal information. If you decide to access any of the third-party sites linked to Zyla, you do this entirely at your own risk. Any links to any partner of the websites is the responsibility of the linking party, and Zyla shall not be responsible for notification of any change in name or location of any information on the websites.
In case of any dispute or difference, arising out of or in relation to (including interpretation thereof) the terms set out herein and/or pertaining to any transaction between the parties in consequence of the present agreement, the parties shall try to settle the same amicably, failing which the matter shall be referred to a Sole Arbitrator for arbitration under the Arbitration and Conciliation Act, 1996 and/or any statutory re-enactment or modification thereof, and the Sole Arbitrator shall be appointed by Zyla. The place of arbitration shall be New Delhi.
In case you want to make any request or exercise any right of yours or convey any message regarding data privacy or data breach, feel free to get in touch with the Data Protection Officer of Zyla at below mentioned details:
This Agreement shall be subject to laws of India and the jurisdiction of courts in New Delhi, India.