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Privacy Policy

Last revision: 01 Apr 2018

This Privacy Policy along with the Terms constitutes a legal agreement (“Agreement”) between you (the "User", "Doctor", "Patient") and Zyla Health Private Limited ("Zyla") in connection with the use of services offered by Zyla.

Zyla is committed to privacy and data security of its users. Zyla’s mission is to provide you with a platform that enables you to seek personalized and pertinent health advice, and support your doctor-patient relationship by making it more accessible, affordable and intelligent. In delivering this mission, Zyla understands that privacy and data security are very important, and Zyla is constantly working to make sure that Zyla offers you, as in other aspects of Zyla’s products, the highest standard of care.

This Privacy Policy explains what information Zyla collects, how Zyla uses it, and how Zyla stores it.

This Privacy Policy applies to all services made available by Zyla on its website and the mobile applications operated by Zyla.

1. What information is collected from you?

In order to provide personalized and effective service, Zyla collects Personal and Non-Personal information (collectively referred to as "Information").

Zyla may collect "Personal Information" about you – such as your name, phone number, date of birth, gender, email address or general health information (such as medical records, family history, diagnostic test reports, prescriptions, lifestyle, or information contained in consult requests and chats).

Zyla may collect "Non-Personal Information" – information that cannot be used to identify you – via Cookies, Web Beacons, Zyla mobile device applications and from external sources, even if you have not registered with or provided any personal information to Zyla. Zyla may collect and process information about you resulting from your interactions with the website and/or mobile application and via any health or monitoring device you connect to the mobile application. Such non-personal information may include:

  1. Technical information, including the address used to connect your device to the Internet, your login information, system and operating system type and version, time zone setting, operating system and platform, your location,
  2. Master and transaction data and other data stored in your user account,
  3. Information about your visit, including products and services you viewed or used; mobile application response times, interaction information (such as button presses, chat time stamps, response times, etc.) and any phone number used to contact Zyla customer support.

2. How Zyla collects information?

When you are using Zyla website and/or mobile application, Zyla may automatically collect information. Zyla may also collect information from you through phone, sms or email.

Zyla may receive information about you if you use any services or products that Zyla provides, or if you use any of Zyla affiliates or third parties to fulfil a request you have made via Zyla.

3. How information collected may be used?

Zyla may use information you provide to:

  • Administer your account and provide you with access to particular tools, products and services personalized to you
  • Share it with your doctor to give you accurate care
  • Share it with your Zyla Care team to build and deliver your personalized program
  • May disclose your information to validate your eligibility for and participation in the Services and Programs offered by Zyla (i.e., you meet the clinical enrolment criteria for the Services, which may identify those individuals at risk for certain chronic diseases or living with certain chronic diseases)
  • Provide information to any member of Zyla, or affiliates, suppliers and sub-contractors of Zyla, reasonable or necessary in the provision of the products and services, including provision of your information to doctors you connect via Zyla
  • Respond to your inquiries and send you administrative communications
  • Obtain your feedback on Zyla services and offerings
  • Review and enhance the quality of Zyla services and products, and improve your experience
  • Make disclosures as required by or in compliance with reasonable requests by regulatory bodies including, or as otherwise required by law or regulation
  • Send you personalized emails or secure electronic messages pertaining to your health interests, including news, announcements, reminders and opportunities, and provide you with more relevant content and advertisements
  • Non-Personally Identifiable Information (Non-PII) - information which cannot be used to identify / trace an individual’s identity: Zyla may use your Non-Personally identifiable information without restriction for population health analytics, scientific publications, research and development of new products and services. Zyla may, for example, share Non-Personally identifiable information with the sponsors paying for your participation in the Services (e.g., reports containing data related to enrollment, engagement, retention, and outcomes to evidence overall program success metrics) and with third party administrators working with the sponsors to administer certain services to you (e.g., incentives vendors, wellness administrators, etc.). Again, Zyla shall never disclose aggregate information in a manner that would identify you personally.
  • Administer Zyla service and for internal operations, including troubleshooting, data analysis, testing, statistical and survey purposes

Zyla may combine personal and non-personal information collected by Zyla about you, and may combine this information with information from external sources. Third parties may also use non-personal information in order to display advertising that reflects the interests and preferences of Zyla user community.

4. How Zyla protects your information?

The security of your information is important to us. Zyla has adopted reasonable security practices and procedure to ensure the security of health information. Here are some of the security procedures that Zyla uses to protect your privacy:

  • Requires both personal username (can be mobile number) and password (can be OTP) in order for users to access their personally identifiable information or personal health information.
  • Uses firewalls to protect information held in Zyla secure servers.
  • Utilizes Secure Socket Layer (SSL) encryption in transmitting personally identifiable information to Zyla servers.
  • Backs-up Zyla systems to protect the integrity of your personally identifiable and personal health information.
  • Does not store any credit or debit card information. Payments are processed via a third-party payment gateway provider that is fully compliant with Payment Card Industry (PCI) data security standards. All payment transactions are encrypted using SSL technology.

Zyla encrypts data transmitted to and from the mobile application. Despite Zyla’s efforts to protect your personally identifiable information and personal health information, secure transmission of information via the internet cannot be guaranteed due to security threats outside Zyla’s control and you acknowledge that transmission is at your own risk. By submitting your personal data, you agree to this transfer, storing or processing. Zyla will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy. However, it is made clear that the access, use, transaction, transmission, etc. are done by user at their own volition and risk, and Zyla shall not be responsible and liable in any manner whatsoever.

5. Will your information be shared and disclosed with others?

Except as described in this Privacy Policy or as specifically agreed to by you, Zyla will not disclose any personally identifiable or personal health information it gathers from you on Zyla’s website or mobile application. The non-disclosure of information shall be subject to the compliance with valid legal requirements such as a law, regulation, search warrant, subpoena or court order.

6. Cookies

Zyla also collects information generated as you interact within Zyla mobile application and website (such as your browser type, mobile device type, IP address, referring / exit pages, operating system, date / time stamp, articles downloaded, article tags and time spent reading each article). Zyla collects non-personal information about your use of Zyla website and mobile application, and your use of the websites or mobile application of selected sponsors through the use of Cookies. Every computer access of Zyla website or mobile application is assigned a different Cookie by Zyla. The information collected by Cookies:

  • helps us dynamically generate content on Web pages or in newsletters,
  • allows us to statistically monitor how many people are using Zyla Website or mobile application and selected sponsors' sites,
  • understand how many people open Zyla emails, and
  • for what purposes these actions are being taken.

Zyla may use Cookie information to determine the popularity of certain content. Cookies are also used to facilitate a user's log-in, as navigation aids and as session timers. If you reject Cookies, certain functions and conveniences of Zyla website or mobile application may not work properly, but you do not have to accept Cookies in order to productively use Zyla website or mobile application. Zyla does not link non-personal information from Cookies to personally identifiable information without your permission and do not use Cookies to collect or store personal health information about you.

7. Links to other websites

The websites and mobile application may contain links to other third-party sites. The third-party sites are not under the control of Zyla. Please note that Zyla is not responsible for the privacy practices of such third-party sites. Zyla encourages you to be aware when you leave Zyla and to read the privacy policies of each and every third-party site that collects personal information. If you decide to access any of the third-party sites linked to Zyla, you do this entirely at your own risk. Any links to any partner of the websites is the responsibility of the linking party, and Zyla shall not be responsible for notification of any change in name or location of any information on the websites.

8. Changes to Privacy Policy

Zyla reserves the right, in its sole discretion, to change, modify, add or delete portions of the terms of this Privacy Policy at any time, which shall be effective from such time and date as may be specified by Zyla. The user shall require to acquaint with the updated terms and conditions and abide by the same.

9. Dispute Resolution

In case of any dispute or difference, arising out of or in relation to (including interpretation thereof) the terms set out herein and/or pertaining to any transaction between the parties in consequence of the present agreement, the parties shall try to settle the same amicably, failing which the matter shall be referred to a Sole Arbitrator for arbitration under the Arbitration and Conciliation Act, 1996 and/or any statutory re-enactment or modification thereof, and the Sole Arbitrator shall be appointed by Zyla. The place of arbitration shall be New Delhi.

This Agreement shall be subject to laws of India and the jurisdiction of courts in New Delhi, India.