Last revision: 01 Apr 2018
This Privacy Policy along with the Terms constitutes a legal agreement (“Agreement”) between you (the "User", "Doctor", "Patient") and Zyla Health Private Limited ("Zyla") in connection with the use of services offered by Zyla.
Zyla is committed to privacy and data security of its users. Zyla’s mission is to provide you with a platform that enables you to seek personalized and pertinent health advice, and support your doctor-patient relationship by making it more accessible, affordable and intelligent. In delivering this mission, Zyla understands that privacy and data security are very important, and Zyla is constantly working to make sure that Zyla offers you, as in other aspects of Zyla’s products, the highest standard of care.
This Privacy Policy explains what information Zyla collects, how Zyla uses it, and how Zyla stores it.
This Privacy Policy applies to all services made available by Zyla on its website and the mobile applications operated by Zyla.
In order to provide personalized and effective service, Zyla collects Personal and Non-Personal information (collectively referred to as "Information").
Zyla may collect "Personal Information" about you – such as your name, phone number, date of birth, gender, email address or general health information (such as medical records, family history, diagnostic test reports, prescriptions, lifestyle, or information contained in consult requests and chats).
Zyla may collect "Non-Personal Information" – information that cannot be used to identify you – via Cookies, Web Beacons, Zyla mobile device applications and from external sources, even if you have not registered with or provided any personal information to Zyla. Zyla may collect and process information about you resulting from your interactions with the website and/or mobile application and via any health or monitoring device you connect to the mobile application. Such non-personal information may include:
When you are using Zyla website and/or mobile application, Zyla may automatically collect information. Zyla may also collect information from you through phone, sms or email.
Zyla may receive information about you if you use any services or products that Zyla provides, or if you use any of Zyla affiliates or third parties to fulfil a request you have made via Zyla.
Zyla may use information you provide to:
Zyla may combine personal and non-personal information collected by Zyla about you, and may combine this information with information from external sources. Third parties may also use non-personal information in order to display advertising that reflects the interests and preferences of Zyla user community.
The security of your information is important to us. Zyla has adopted reasonable security practices and procedure to ensure the security of health information. Here are some of the security procedures that Zyla uses to protect your privacy:
Zyla encrypts data transmitted to and from the mobile application. Despite Zyla’s efforts to protect your personally identifiable information and personal health information, secure transmission of information via the internet cannot be guaranteed due to security threats outside Zyla’s control and you acknowledge that transmission is at your own risk. By submitting your personal data, you agree to this transfer, storing or processing. Zyla will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy. However, it is made clear that the access, use, transaction, transmission, etc. are done by user at their own volition and risk, and Zyla shall not be responsible and liable in any manner whatsoever.
Except as described in this Privacy Policy or as specifically agreed to by you, Zyla will not disclose any personally identifiable or personal health information it gathers from you on Zyla’s website or mobile application. The non-disclosure of information shall be subject to the compliance with valid legal requirements such as a law, regulation, search warrant, subpoena or court order.
Zyla also collects information generated as you interact within Zyla mobile application and website (such as your browser type, mobile device type, IP address, referring / exit pages, operating system, date / time stamp, articles downloaded, article tags and time spent reading each article). Zyla collects non-personal information about your use of Zyla website and mobile application, and your use of the websites or mobile application of selected sponsors through the use of Cookies. Every computer access of Zyla website or mobile application is assigned a different Cookie by Zyla. The information collected by Cookies:
Zyla may use Cookie information to determine the popularity of certain content. Cookies are also used to facilitate a user's log-in, as navigation aids and as session timers. If you reject Cookies, certain functions and conveniences of Zyla website or mobile application may not work properly, but you do not have to accept Cookies in order to productively use Zyla website or mobile application. Zyla does not link non-personal information from Cookies to personally identifiable information without your permission and do not use Cookies to collect or store personal health information about you.
The websites and mobile application may contain links to other third-party sites. The third-party sites are not under the control of Zyla. Please note that Zyla is not responsible for the privacy practices of such third-party sites. Zyla encourages you to be aware when you leave Zyla and to read the privacy policies of each and every third-party site that collects personal information. If you decide to access any of the third-party sites linked to Zyla, you do this entirely at your own risk. Any links to any partner of the websites is the responsibility of the linking party, and Zyla shall not be responsible for notification of any change in name or location of any information on the websites.
Zyla reserves the right, in its sole discretion, to change, modify, add or delete portions of the terms of this Privacy Policy at any time, which shall be effective from such time and date as may be specified by Zyla. The user shall require to acquaint with the updated terms and conditions and abide by the same.
In case of any dispute or difference, arising out of or in relation to (including interpretation thereof) the terms set out herein and/or pertaining to any transaction between the parties in consequence of the present agreement, the parties shall try to settle the same amicably, failing which the matter shall be referred to a Sole Arbitrator for arbitration under the Arbitration and Conciliation Act, 1996 and/or any statutory re-enactment or modification thereof, and the Sole Arbitrator shall be appointed by Zyla. The place of arbitration shall be New Delhi.
This Agreement shall be subject to laws of India and the jurisdiction of courts in New Delhi, India.