Last revision: 27 June 2023
Welcome to Zyla
These Terms (or “Agreement”) is an agreement between you (the “User”, “Patient”, “Doctor”) and Zyla Health Private Limited ("Zyla") in connection with your visit and your use of services offered by Zyla.
These terms apply to websites (with domain: www.zyla.in, www.zylahealth.com and all sub-domains) and the mobile applications (including Zyla for Android), owned and operated by Zyla Health Private Limited, Innov8 CoWorking, Saket Salcon Rasvilas, Saket District Centre, Sector 6, New Delhi - 110017
The Agreement applies to you whether you are:
If you are accessing the Zyla mobile application, then this Agreement shall continue to apply to such use. In addition, there may be additional terms (such as the terms imposed by mobile application stores), which shall additionally govern the use of the mobile application.
In some cases, when you click on a link or an advertisement on Zyla platform, or in an e-mail or newsletter, your browser may be momentarily directed to the third-party Websites / Applications / content or service providers, including advertisers and e-commerce websites (collectively "third Party websites").
Zyla and/or its licensors assert all proprietary rights in and to all names and trademarks contained on the Mobile Application and Website. Notwithstanding the generality of the foregoing, the name, "Zyla" is the trademark and copyright (or any other intellectual property right) of Zyla and/or its licensors. Any use of Zyla's trademarks or copyright, unless otherwise authorized in a written agreement, shall constitute an infringement upon the trademark and copyright (or any other such intellectual property right) of Zyla and may be actionable under the applicable laws.
Zyla is committed to your privacy and data security. Zyla’s mission is to provide you with a solution that enables you to seek personalised and pertinent health advice and services, and support your doctor-patient relationship by making it more accessible, affordable and intelligent. In delivering this mission, Zyla understands that privacy and data security is very important, and Zyla is constantly working to make sure that it offers you, as in other aspects of Zyla products, the highest standard of care.
If a user has any questions concerning Zyla, the mobile application, website, this Agreement, the Services, or anything related to any of the foregoing, you can contact Zyla Grievance Officer at:
Address: Innov8 CoWorking, Saket Salcon Rasvilas, Saket District Centre, Sector 6, New Delhi- 110017
Telephone: +91-8595-914-765 (Ask to be connected to the Grievance Officer)
If a user have to report any breach or adverse event being noticed, you can communicate to following with specific details:
Usually, you can have a link from your website to Zyla home page. However, you must first seek permission from Zyla if you intend to frame the Zyla site or incorporate pieces of it into a different site or product in a way that is not clear to Zyla users. You are not allowed to link to Zyla if you engage in illegal, obscene, or offensive content, or if the link in any way has a negative impact on Zyla’s reputation.
The use of the Zyla platform, program and the content is at your own discretion. Zyla disclaim all or any liabilities whatsoever arising directly or indirectly to anybody as a result of use of Zyla platform, program and the content.
Zyla shall not be liable for any failure or unavailability of the platform as a result of the loss or destruction of data, the deletion or corruption of storage media, power failures, unavailability of suppliers or any other event beyond its control.
If any one or more of the provisions contained in the Agreement should be determined to be invalid, illegal or unenforceable in any respect, the validity, legality and enforceability of the remaining provisions of the Agreement shall not in any way be affected or impaired thereby.
This Agreement shall in all respects be governed by and be construed in accordance with the laws applicable in India.
In case of any dispute or difference, arising out of or in relation to (including interpretation thereof) the terms set out herein and/or pertaining to any transaction between the parties in consequence of the present agreement, the parties shall try to settle the same amicably, failing which the matter shall be referred to a Sole Arbitrator for arbitration under the Arbitration and Conciliation Act, 1996 and/or any statutory re-enactment or modification thereof, and the Sole Arbitrator shall be appointed by Zyla. The place of arbitration shall be New Delhi.
This Agreement shall be subject to laws of India and the jurisdiction of courts in New Delhi, India.
This End Users License Agreement (EULA) is between You (User) and Zyla Health Private Limited (Zyla) that governs Your use of Zyla Mobile Application.
Apps made available through the App Store or Play Store are licensed, not sold, to you. Your license to each App is subject to your prior acceptance of this Licensed Application End User License Agreement (“Standard EULA”). Your license to use Zyla App under this Standard EULA is granted by Zyla, and your license to any Third Party App under this Standard EULA is granted by the Application Provider of that Third Party App. Any App that is subject to this Standard EULA is referred to herein as the “Licensed Application.” The Application Provider or Zyla as applicable (“Licensor”) reserves all rights in and to the Licensed Application not expressly granted to you under this Standard EULA.
This legal notice is specific to our application ("App"). By using our App, you are agreeing to the practices set out in this statement.
As the information in or accessed via the App may be incomplete, out of date or inaccurate and may contain technical inaccuracies or typographical errors, Zyla Health Private Limited ("Zyla", "we", "us" or "our") reserve the right to update the information at our sole discretion. Thus, such information may be changed or updated without notice.
We reserve the right to make changes to this legal notice. Any changes we may make to this legal notice will be posted on this page and, where appropriate, we will also notify you by e-mail. Certain provisions of this legal notice may be superseded by expressly designated legal notices or terms located on particular pages of the App.
You agree not to make available your Login OTP to anyone. If there has been a disclosure of your Login OTP, you agree to notify us promptly of such disclosure so that Zyla can take appropriate security measures and to provide you with an alternative solution to recover your account.
This app requires users to register or authenticate themselves to Zyla web portal. Information will only be gathered for authenticated users (e.g., OS version, device type, country, account name and connected portal). We will not track actual data input like contents of calls or messages, descriptions; nor will we collect any other form of personal data stored on the user’s device. You may choose not to authenticate or register. Your choice not to authenticate will restrict your abilities to use this app.
We and/or our licensors are the owners of all intellectual property rights in the App, and the App and the content on or accessed via the App are protected by intellectual property laws around the world including copyright and trademark laws. Subject to the terms of this legal notice and any other licence agreements between you and Zyla, all such rights are reserved and no content may otherwise be copied, modified, published, broadcast or otherwise distributed without our prior written permission. Zyla and/or any other names of products or services provided by Zyla Health Private Limited and referred to on the App are either trademarks or registered trademarks of Zyla Health Private Limited. Notwithstanding the foregoing and where applicable, copyright in each illustration that appears on content on or accessed via the App is owned by the rights holder(s) named in ‘Picture Details’ window for that illustration. All rights are reserved. No illustration from the App may be copied, modified, published or broadcast or otherwise distributed.
Zyla makes no warranties or representations of any kind concerning the accuracy or suitability of the information contained on or accessed via the App for any purpose. All such information is provided "as is" and with a specific disclaimer of any warranties of merchantability, fitness for purpose, title and/or non-infringement. Zyla makes no warranties or representations of any kind that the services provided by this App will be uninterrupted, error-free or that the App or the server that hosts the App are free from viruses or other forms of harmful computer code. You accept by using this app that content which is downloaded to the app may become out of date in the rare event that the relevant content is corrected or retracted after it has been downloaded. Where possible, we try to notify you of such changes, but to be sure, you should periodically check the status of content on the website, particularly before relying upon it. You are solely responsible for your choice in selecting this App product. In no event shall Zyla, its employees or agents be liable for any direct, indirect or consequential damages, loss of opportunity, loss of data, loss of goodwill, loss of anticipated savings or loss of profits resulting from the use of the App even if Zyla has been advised of such loss. Without prejudice to the foregoing paragraph, Zyla's liability arising out of or in connection with your use of the App and/or this legal notice whether in contract, tort, misrepresentation, under statute or otherwise will not exceed the price you paid for your Zyla subscription which allows access to content via the App. Neither party's liability for personal injury or death caused by negligence or for fraud is excluded or limited. The exclusion and limitation set out in this legal notice only applies to the extent permitted by law and is without prejudice to any express provisions to the contrary in any written licence or subscription agreement which you have with Zyla in respect of the use of any online service provided via the App.
Links to other websites are provided by Zyla in good faith and for information only. Zyla disclaims any responsibility for the materials contained in any website that links to materials accessed on or accessed via the App. In addition, a link to a non-Zyla website does not mean that Zyla endorses or accepts any responsibility for the content, or the use, of such website or the products and/or services offered on such website. It is up to you to take precautions to ensure that whatever you select for your use is free of such items as viruses, worms, trojans and other items of a destructive nature.
While we endeavour to ensure that the content to be accessed via the App is normally available 24 hours a day, we shall not be liable if for any reason the content is unavailable at any time or for any period. Access to content via the App may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control. You are prohibited from posting or transmitting to or from the App any material: that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience; for which you have not obtained all necessary licences and/or approvals; which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in any country in the world; or which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data). You may not misuse the App (including, without limitation, by hacking).
You recognise the global nature of the content available on or via App and thus, agree to comply with all applicable local laws in your jurisdiction when using the App.<br/> Information we publish which is accessed on or via the App may contain references or cross-references to our services and/or products offered that are not announced or available in your country. Such references do not imply that we intend to announce such services and/or products in your country.
You agree that this legal notice shall be exclusively governed in accordance with the laws of and the courts in India. Notwithstanding the foregoing, nothing in this legal notice will preclude Zyla from applying to any court to bring an action for the infringement of its intellectual property rights.
If you have any concerns about the content on or accessed via the App, please contact us: firstname.lastname@example.org.